Sometimes things go wrong and usually at the most inconvenient time.When this happens, the Direct Time support team are ready to help you get back on track!
How will the Direct Time support team help?
Within customer care we have a full-time, office based support team that are available to answer your questions between 9.00am and 5.00pm, each weekday. When addressing an incident, the support team utilise remote desktop support technology to access your PC, (with your permission), to identify and rectify the reported problem. Members of the support team have also worked in the development team and as a result, are able to provide an extremely high level of technical product knowledge.